Refund policy

Returns and refunds

If you wish to request a return or have a problem with an order, please contact us using the contact details on our store and include your order number and the product concerned. For a damaged, defective, or incorrect item, please describe the issue and include photos if available.

Return eligibility and instructions can vary by product. Please contact us before sending anything back so we can review your request and, where applicable, provide the correct return address and instructions. Do not send an item to the address printed on its parcel unless we confirm that address for your return.

We will explain any applicable return-shipping arrangements before you send an approved return. If a refund is approved, we will issue it to the original payment method. The time it takes to appear may depend on your payment provider.

Nothing in this policy excludes or limits rights or remedies you have under applicable consumer law, including for faulty, damaged, or incorrectly supplied goods.